Help & Support

Need help with something I worked on?

Use support for completed projects, current client questions, payments or anything that needs follow-up after a service.

How long does a custom website take?

Most custom website projects are completed within 3 to 5 business days after I have the information, images, and access needed to begin. Larger projects, missing content, or revision rounds can extend the timeline.

Can you fix my current website instead of rebuilding it?

Yes. If your site is outdated, difficult to use, missing information, or not working well on mobile, I can often improve it without starting over. If a full rebuild makes more sense, I will tell you before you spend money in the wrong place.

Do I need a website if I already use Facebook or Instagram?

In most cases, yes. Social platforms are useful, but your website gives your business a stable place for services, contact information, reviews, photos, and other important details that you control.

Will SEO changes improve my Google rankings immediately?

Not usually. Some changes may be picked up quickly, while others take time for Google to crawl, index, and evaluate. No one can guarantee an exact ranking or timeline.

Can you help with my Google Business Profile?

Yes. I can help set up, clean up, or improve a Google Business Profile, including business details, categories, service areas, photos, and general profile organization. The business owner is responsible for completing verification if Google requires it.

Do I have to sign a monthly contract?

No. Most Toohey Services projects are one-time services. If a service is recurring, that will be stated clearly before you purchase it.

Do I own my website when the project is finished?

Once the project is paid in full and delivered, the final website and design work belong to the client. I may still show completed work in my portfolio unless we agree otherwise.

What happens after I place an order?

I review the order and contact you if I need more information, files, access, images, or project details. Depending on the service, work may begin immediately or after a short discussion.

What if I need changes after delivery?

Reasonable revisions are included based on the project scope. Larger changes, extra pages, new sections, or work outside the original scope may require an additional charge.

What if I need to request a refund?

Refund requests are reviewed based on how much work has already been completed. Completed and approved projects are not refundable. If you need a refund request reviewed, submit a support ticket so I can look at the specific situation.

Are payments secure?

Online payments are processed through Stripe, which handles payment security, encryption, fraud tools, and PCI-compliant payment processing.

Do you offer support after delivery?

Yes. Many services include basic support after delivery. If you have a question about a completed project or need help with a small issue, submit a support ticket and I will review it personally.

Still need help?

Send me the details.

A support ticket is the easiest way to keep project questions, screenshots and follow-up organized.

Create Support Ticket